More than ever, retailers face growing pressure to innovate and adapt to the changing habits of customers – no area is exempt from the impact of the digital revolution. Technology and data bring opportunities to grow sales through ever improving customer experiences. As technology moves at pace, retailers are struggling to identify where to start, and what investments will have the biggest impact on their business.
Today sees the release of the 2018 KX Retail Innovation Index (KX RII), surveying a representative panel of UK consumers to understand the key drivers of innovation and customer loyalty, enabling retailers to understand the key technological developments that matter to shoppers. The report’s findings provide vital statistics on the key technology solutions that retailers should be investing in, as well as ranking 50 top UK retailers based on their performance in the KX RII.
Highlights from the report include:
Of the thousands surveyed, the majority of respondents were influenced by ease and convenience when choosing a retail brand, closely followed by the want for a personalised experience. “It’s not rocket science” said Thomas Hill, SVP Retail Services at KX.
“The basics in retail have remained the same, but how you deliver them is changing. Brands need to keep up with the latest technology in order to deliver these better than the competition. The easiest brand to shop with will be the most successful.”
This is reflected in the key drivers:
Helping retailers understand the areas most important to their shoppers has previously been a challenge. “Data and technology is clearly critical to retailers, but until now it’s been difficult to know where to focus investment to achieve the biggest gains.” said Damon Bryan, SVP of Retail Analytics at KX. “KX can answer this, and help retailers focus on the key innovations that drive their category growth. What is clear is that retailers that innovate to be the easiest to shop with are winning.”
Download the full report from KX here: https://kx.com/solutions/retail/retail-innovation-index/download-report/
Join KX for the KX Retail Innovation Index Launch:
On: 21 February 2018
In: Hoxton Grill, London, EC2A 3HU
Please RSVP to secure your place
For speakers, agenda and further details visit: https://kx.com/kx-retail-innovation-index-launch/
For further information please contact: firstname.lastname@example.org
KX is a division of FD, a global technology provider with 20 years of experience working with some of the world’s largest finance, technology, retail, pharma, manufacturing and energy institutions. KX technology, incorporating the kdb+ time-series database, is a leader in high-performance, in-memory computing, streaming analytics and operational intelligence. KX delivers the best possible performance and flexibility for high-volume, data-intensive analytics and applications across multiple industries. The Group operates from 14 offices across Europe, North America and Asia Pacific, including its headquarters in Newry, and employs more than 2,000 people worldwide.