KX counts the top ten global investment banks among its customers and is now being adopted across other sectors including utilities, telco, oil and gas, manufacturing, that need the capability to process vast data volumes and deliver high-speed analytics. On-going engagement with these customers has led to the development of a range of services that now include consulting services, architectural and design workshops, customised training, support and multi-location staff augmentation.
They have been delivered in areas ranging from transaction cost analysis, real-time risk aggregation, visualization, latency analysis and meter reading analysing and across the worlds of finance, manufacturing, automotive, telco, oil and gas and utilities.
Personnel: Solution Architect
Timeframe: 5 Days
Personnel: Business Analyst | Solution Architect | Portfolio Manager | Data Engineer
Timeframe: 12 Weeks
Personnel: Data Engineer
Timeframe: 60 | 90 | 120 days
Our Technical Account Manager service provides access to a dedicated KX Solution Architect on an annual subscription basis. There are three levels of service offered to meet your needs.
Level 1 | Level 2 | Level 3 | ||
---|---|---|---|---|
deployment support | one per year | twice per year | 4 times per year | supporting the deployment of new applications and upgrades |
production readiness | 20hrs/year | 40hrs/year | 80hrs/year | full review of system as final step before push to production (initial go-live and upgrades) |
architecture review | one per year | twice per year | 4 times per year | deep dive on system architecture and schema, output is a document on best practices, recommendations, and optimizations |
query/analytic optimization | one per year | twice per year | 4 times per year | review of queries and analytics, output is suggested changes to optimize performance |
new release support | one per year | twice per year | each release | technical deep dive of new release and features, including guidance on how to utilize for customer use cases |
product training | one per year | twice per year | 4 times per year | instructor-led training for each persona |
adhoc 1:1 technical guidance | 20hrs/year | 40hrs/year | 80hrs/year | advice on implementation of specific use cases and assistance with any technical questions |
Course content can be derived from our standard modules or bespoke topics at the client’s request. All our trainers are senior kdb+ technologists with years of experience designing, implementing and supporting KX based systems for our clients.
After attending any of the training courses participants have full access to our premium support service with access to kdb+ engineers on a 24/7 basis for three months ensuring attendees continue to benefit from our knowledge even after course completion.
As we monitor the ongoing global situation regarding COVID-19, we are currently hosting our workshops and training online so that we continue to deliver our training to the KX Community worldwide.
Geared towards developers with a grounding in kdb+, this courses provides a deeper understanding of how kdb+ works and how to use some of its more powerful features. It focuses on tuning and getting maximum performance out of kdb+ applications.
Contact us at training@kx.com
KX provides a Centre of Excellence service that covers the full software development life-cycle (“SDLC”) from requirements gathering, design, development, testing, deployment through to post-delivery support and maintenance. By assembling experts in each of these areas it taps their collective knowledge and experience to deliver superior quality software and support. It incorporates formal project management methodologies and best practice in terms of account management and governance. Moreover, by offering its COE services on a reduced-cost, Near Shore basis it provides further saving across the full spectrum of recruitment, training, IT infrastructure, office space, career planning, HR and management overhead.
Our client wished to establish a cost effective centre of excellence for kdb+ development and production support to cater for the millions of customer queries sent on a 24/7 basis. This required comprehensive project management skills and in-depth product knowledge, along with expert development skills in technologies such as Shell scripting, UNIX, Perl and Java as well as vast experience using project management tools like JIRA, source code repositories like Perforce, robust regression testing and software release procedures. The service was subsequently extended to other functional groups based on the success of the initial project.
What we did:
Benefits:
Our skilled professionals can help you manage fluctuating resource needs, skills gaps and changing priorities to meet your aggressive project timelines.
We have a full ecosystem of resources designed to enhance, improve and support customer experience and delivery. We offer a range of kdb+ technology support options and can customize a service to suit specific client needs. KX provide industry-acclaimed support for our customers and we pride ourselves on being highly responsive to customer needs, typically responding to technical inquiries within minutes, and offering solutions within the day. These responses are delivered by knowledgeable staff familiar with the code at a very deep level and not scripted responses from an outsourced support centre.