We can guarantee to save you significant development time with the support service. An issue can stall development for days or possibly weeks we can resolve immediately. In a large percentage of cases code supplied via a support ticket completes a major piece of development in a matter of minutes.

Whilst it is possible to send support questions to public Kx forums and list boxes these are public forums and offer no security. The Kx online support is a totally secure medium for exchange of market sensitive information.

Kx guarantees a response to all issues raised. Such reliability cannot be assumed from volunteer-based list boxes and support forums and its absence can compromise IT departments who may have internal SLAs with business units.

Kx support queries are distributed to all our Kx consultants where the most qualified person for any given issue generally provides an answer. This results in a faster turnaround time for responses.

Our online Quality Manager maintains a history of all support questions for each customer.