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    TECHNICAL SUPPORT

    Intelligently built.
    Expertly supported.

    Support

    Support is typically the most time-critical component of an application’s lifecycle. For our Enterprise customers, we offer
    24 x 7 KX software support. To contact an engineer, please use our support portal.

    01

    Cost
    Effective

    COST EFFECTIVE

    We can guarantee to save you significant development time with the support service. An issue can stall development for days or possibly weeks we can resolve immediately. In a large percentage of cases code supplied via a support ticket completes a major piece of development in a matter of minutes.

    02

    Security  

    SECURITY

    Whilst it is possible to send support questions to public KX forums and list boxes these are public forums and offer no security. The KX online support is a totally secure medium for exchange of market sensitive information.

    03

    Guaranteed
    Response 

    GUARANTEED RESPONSE

    KX guarantees a response to all issues raised. Such reliability cannot be assumed from volunteer-based list boxes and support forums and its absence can compromise IT departments who may have internal SLAs with business units.

    04

    Access to the Best q Programmers

    THE BEST Q PROGRAMMERS

    KX support queries are distributed to all our KX consultants where the most qualified person for any given issue generally provides an answer. This results in a faster turnaround time for responses.

    05

    Online History of Support Issues

    HISTORY OF SUPPORT ISSUES

    Our online Quality Manager maintains a history of all support questions for each customer.

    Technology
    Support Benefits

    Technology
    Support Benefits

    TECHNICAL
    SUPPORT

    Swift diagnosis and resolution of issues is of paramount importance when users and downstream processes are dependent on the system.

     

    Therefore, timely and comprehensive support is vital. KX offers a range of annual support contracts and coverage options in terms of timezone and on-site/off-site presence.

    At KX we are passionate evangelists of the power of kdb+ and nowhere is this better illustrated than in our library of kdb+ Technical White Papers which are publicly available. These papers offer expertise on topics such as multi-threading, efficient use of adverbs, gateway design and analysis of multi-partitioned kdb+ databases.

    CORE
    TECHNOLOGY

    KX’s core technology, incorporating the kdb+ time-series database, is renowned for its computational speed and performance, as well as the simplicity of its architecture for large-scale data analytics.

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    Support Resources

    KX Documentation Site

    Please refer to the KX language reference for documentation and guides for programming in kdb+. You will find kdb+ tutorials here, an online copy of Q for Mortals 3 as well as a wealth of other important information for building kdb+ applications, including a range of technical white papers.

    kdb+ Google Group

    An open Google discussion group for users of the Personal Developer edition of kdb+.

    kdb+ Listbox

    If you work at a company that has licensed kdb+, submit your company email address to join the kdb+ Listbox here.

    KX on GitHub

    Developers from around the world share some of their best kdb+ code, libraries, and frameworks on GitHub, and KX features them on its corporate GitHub page. Please send along your great kdb+ ideas to kxcommunity@kx.com.

    Contact Support

    Technical Support
    Download Software
    License Request
    Urgent License Request

    Related Resources

    KX SERVICES

    Expertise to deliver performance

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